Restore medical and skin cancer centre communication policy:

Telephone communication:

Telephone is the preferred method of communication from Monday to Friday [8:30 AM to 5 PM]. Patients can make appointments by calling 0266424003.

Our staff contact patients for recalls and to notify any changes in their appointment timings.

If the patient leaves a message for the doctor, the doctor may not be able to answer immediately. We provide a response within 24 hours.

To correctly identify the patient, we may request to provide at least three of the following approved patient identifiers.

1.Family name and given names
2.Date of birth
3.Address
4. Individual health identifier [ IHI]

Other reception staff do not provide clinical information over the phone. Your doctor provides clinical information in a face-to-face consultation. We arrange a telephone appointment in some cases to provide clinical information.

Note: All communication will be added to patient's health record.

Electronic communication:

We only accept electronic communication [Emails, Fax], following telephone approval from our staff.

Communication with patients with communication needs:

If patients [culturally and linguistic diverse backgrounds or those with a communication impairment] need to use other forms of communication, we consider using translation and interpreter service [TIS National].

After hours communication:

Patients can contact after hours doctor on 0411 601 804. If no immediate response, please leave your full name and date of birth. The on-call doctor will contact the patient as soon as possible. If the problem is serious in nature, please attend the nearest emergency department or dial 000.